> For the complete documentation index, see [llms.txt](https://docs.spurtcommerce.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.spurtcommerce.com/spurtapi/spurtcommerce/vendor-api/profile/support.md).

# Support

## Get Vendor Support Ticket Categories

> This API retrieves a list of vendor support ticket categories based on the provided query parameters.

```json
{"openapi":"3.0.1","info":{"title":"SpurtV5","version":"1.0.0"},"tags":[{"name":"Vendor Support Ticket API","description":"APIs related to vendor support ticket management"}],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/vendor-support-ticket/ticket-category":{"get":{"tags":["Vendor Support Ticket API"],"summary":"Get Vendor Support Ticket Categories","description":"This API retrieves a list of vendor support ticket categories based on the provided query parameters.","operationId":"getVendorSupportTicketCategories","parameters":[{"name":"limit","in":"query","description":"Limit number of records.","required":false,"schema":{"type":"integer"}},{"name":"offset","in":"query","description":"Pagination offset.","required":false,"schema":{"type":"integer"}},{"name":"keyword","in":"query","description":"Search keyword.","required":false,"schema":{"type":"string"}},{"name":"parentCategoryId","in":"query","description":"Filter by parent category ID.","required":false,"schema":{"type":"string"}},{"name":"status","in":"query","description":"Filter by status.","required":false,"schema":{"type":"string"}},{"name":"Authorization","in":"header","description":"Bearer token is required.","required":true,"schema":{"type":"string"}}],"responses":{"200":{"description":"Successful response with category list","content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string"},"message":{"type":"string"},"data":{"type":"array","items":{"type":"object","properties":{"createdBy":{"type":"string"},"createdDate":{"type":"string"},"modifiedBy":{"type":"string"},"modifiedDate":{"type":"string"},"id":{"type":"string"},"categoryName":{"type":"string"},"parentCategoryId":{"type":"string"},"isActive":{"type":"boolean"},"isDelete":{"type":"boolean"}}}}}}}}},"500":{"description":"Server error","content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string"},"message":{"type":"string"}}}}}}}}}}}
```

## Get Vendor Support Tickets

> Retrieves a list of vendor support tickets based on query parameters.

```json
{"openapi":"3.0.1","info":{"title":"SpurtV5","version":"1.0.0"},"tags":[{"name":"Vendor Support Ticket API","description":"APIs related to vendor support ticket management"}],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/vendor-support-ticket":{"get":{"tags":["Vendor Support Ticket API"],"summary":"Get Vendor Support Tickets","description":"Retrieves a list of vendor support tickets based on query parameters.","operationId":"getVendorSupportTickets","parameters":[{"name":"limit","in":"query","description":"Limit the number of results.","required":false,"schema":{"type":"integer"}},{"name":"offset","in":"query","description":"Number of items to skip.","required":false,"schema":{"type":"integer"}},{"name":"keyword","in":"query","description":"Keyword to search tickets.","required":false,"schema":{"type":"string"}},{"name":"count","in":"query","description":"Flag to return only the count of tickets.","required":false,"schema":{"type":"integer"}},{"name":"Authorization","in":"header","required":true,"description":"Bearer token for authentication.","schema":{"type":"string"}}],"responses":{"200":{"description":"Successfully retrieved vendor support tickets","content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string"},"message":{"type":"string"},"data":{"type":"object","properties":{"categoryId":{"type":"integer"},"subCategoryId":{"type":"integer"},"refId":{"type":"string"},"subject":{"type":"string"},"description":{"type":"string"},"status":{"type":"string"},"userId":{"type":"integer"},"userType":{"type":"string"},"createdDate":{"type":"string","format":"date-time"},"id":{"type":"integer"}}}}}}}},"500":{"description":"Failed to retrieve vendor support ticket","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string"},"status":{"type":"string"}}}}}}}}}}}
```

## Create Vendor Support Ticket

> Allows vendors to create a support ticket with optional attachments.

```json
{"openapi":"3.0.1","info":{"title":"SpurtV5","version":"1.0.0"},"tags":[{"name":"Vendor Support Ticket API","description":"APIs related to vendor support ticket management"}],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/vendor-support-ticket":{"post":{"tags":["Vendor Support Ticket API"],"summary":"Create Vendor Support Ticket","description":"Allows vendors to create a support ticket with optional attachments.","operationId":"createVendorSupportTicket","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","properties":{"categoryId":{"type":"integer"},"subCategoryId":{"type":"integer"},"ticketId":{"type":"integer","nullable":true},"subject":{"type":"string"},"description":{"type":"string"},"message":{"type":"string"},"attachments":{"type":"array","items":{"type":"object","properties":{"fileName":{"type":"string"},"filePath":{"type":"string"}}}}},"required":["categoryId","subCategoryId","subject","description","message"]}}}},"parameters":[{"name":"Authorization","in":"header","required":true,"description":"Bearer token is required.","schema":{"type":"string"}}],"responses":{"200":{"description":"Vendor support ticket created successfully","content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string"},"message":{"type":"string"},"data":{"type":"object","properties":{"ticketId":{"type":"integer"},"categoryId":{"type":"integer"},"subCategoryId":{"type":"integer"},"subject":{"type":"string"},"description":{"type":"string"},"message":{"type":"string"},"attachments":{"type":"array","items":{"type":"object","properties":{"fileName":{"type":"string"},"filePath":{"type":"string"}}}}}}}}}}},"500":{"description":"Failed to create vendor support ticket","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string"},"status":{"type":"string"}}}}}}}}}}}
```

## Get Vendor Support Ticket Details

> Retrieves the details of a specific vendor support ticket by ID.

```json
{"openapi":"3.0.1","info":{"title":"SpurtV5","version":"1.0.0"},"tags":[{"name":"Vendor Support Ticket API","description":"APIs related to vendor support ticket management"}],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/vendor-support-ticket/{id}":{"get":{"tags":["Vendor Support Ticket API"],"summary":"Get Vendor Support Ticket Details","description":"Retrieves the details of a specific vendor support ticket by ID.","operationId":"getVendorSupportTicketDetails","parameters":[{"name":"id","in":"path","required":true,"description":"The ID of the vendor support ticket.","schema":{"type":"integer"}},{"name":"Authorization","in":"header","required":true,"description":"Bearer token for authentication.","schema":{"type":"string"}}],"responses":{"200":{"description":"Successfully retrieved ticket details","content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string"},"message":{"type":"string"},"data":{"type":"object","properties":{"createdBy":{"type":"string"},"createdDate":{"type":"string","format":"date-time"},"modifiedBy":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time"},"id":{"type":"integer"},"refId":{"type":"string"},"userId":{"type":"integer"},"userType":{"type":"string"},"categoryId":{"type":"integer"},"subCategoryId":{"type":"integer"},"subject":{"type":"string"},"description":{"type":"string"},"isActive":{"type":"boolean"},"isDelete":{"type":"boolean"},"status":{"type":"string"},"ticketMessage":{"type":"array","items":{"type":"object","properties":{"createdBy":{"type":"string"},"createdDate":{"type":"string","format":"date-time"},"modifiedBy":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time"},"id":{"type":"integer"},"ticketId":{"type":"integer"},"senderId":{"type":"integer"},"senderType":{"type":"string"},"message":{"type":"string"},"sentAt":{"type":"string","format":"date-time"},"isActive":{"type":"boolean"},"isDelete":{"type":"boolean"},"createdByType":{"type":"string"},"modifiedByType":{"type":"string"},"ticketAttachments":{"type":"array","items":{"type":"object"}}}}}}}}}}}},"500":{"description":"Failed to retrieve ticket details","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string"},"status":{"type":"string"}}}}}}}}}}}
```

## Update Vendor Support Ticket Status

> Updates the status of a specific vendor support ticket by ID.

```json
{"openapi":"3.0.1","info":{"title":"SpurtV5","version":"1.0.0"},"tags":[{"name":"Vendor Support Ticket API","description":"APIs related to vendor support ticket management"}],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/vendor-support-ticket/{id}":{"put":{"tags":["Vendor Support Ticket API"],"summary":"Update Vendor Support Ticket Status","description":"Updates the status of a specific vendor support ticket by ID.","operationId":"updateVendorSupportTicketStatus","parameters":[{"name":"id","in":"path","required":true,"description":"The ID of the vendor support ticket.","schema":{"type":"integer"}},{"name":"Authorization","in":"header","required":true,"description":"Bearer token for authentication.","schema":{"type":"string"}}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string","description":"New status for the ticket (e.g., open, closed, resolved)."}},"required":["status"]}}}},"responses":{"200":{"description":"Ticket status updated successfully","content":{"application/json":{"schema":{"type":"object","properties":{"status":{"type":"string"},"message":{"type":"string"},"data":{"type":"object","properties":{"createdBy":{"type":"string"},"createdDate":{"type":"string","format":"date-time"},"modifiedBy":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time"},"id":{"type":"integer"},"refId":{"type":"string"},"userId":{"type":"integer"},"userType":{"type":"string"},"categoryId":{"type":"integer"},"subCategoryId":{"type":"integer"},"subject":{"type":"string"},"description":{"type":"string"},"isActive":{"type":"boolean"},"isDelete":{"type":"boolean"},"status":{"type":"string"}}}}}}}},"500":{"description":"Failed to update vendor support ticket status","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string"},"status":{"type":"string"}}}}}}}}}}}
```