# Support

## Get Customer Support Ticket Categories

> This API retrieves a list of customer support ticket categories based on the provided query parameters.

```json
{"openapi":"3.0.1","info":{"title":"Buyer Support Ticket API","version":"1.0.0"},"tags":[],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/api/customer-support-ticket/ticket-category":{"get":{"tags":["Customer Support Ticket Category"],"summary":"Get Customer Support Ticket Categories","description":"This API retrieves a list of customer support ticket categories based on the provided query parameters.","parameters":[{"in":"query","name":"limit","required":false,"schema":{"type":"number"},"description":"Limit for pagination"},{"in":"query","name":"offset","required":false,"schema":{"type":"number"},"description":"Offset for pagination"},{"in":"query","name":"keyword","required":false,"schema":{"type":"string"},"description":"Search keyword to filter categories"},{"in":"query","name":"parentCategoryId","required":false,"schema":{"type":"string"},"description":"Parent Category ID to filter"},{"in":"query","name":"status","required":false,"schema":{"type":"string"},"description":"Status of the category (e.g., active, inactive)"}],"responses":{"200":{"description":"Successfully retrieved ticket categories","content":{"application/json":{}}},"500":{"description":"Failed to retrieve customer support ticket categories","content":{"application/json":{}}}}}}}}
```

## Retrieve Customer Support Tickets

> This API retrieves a list of customer support tickets based on the provided query parameters.

```json
{"openapi":"3.0.1","info":{"title":"Buyer Support Ticket API","version":"1.0.0"},"tags":[],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/api/customer-support-ticket":{"get":{"tags":["Customer Support Ticket"],"summary":"Retrieve Customer Support Tickets","description":"This API retrieves a list of customer support tickets based on the provided query parameters.","parameters":[{"in":"query","name":"limit","required":false,"schema":{"type":"number"},"description":"Limit for the number of tickets to retrieve."},{"in":"query","name":"offset","required":false,"schema":{"type":"number"},"description":"Offset for pagination."},{"in":"query","name":"keyword","required":false,"schema":{"type":"string"},"description":"Keyword to search tickets."},{"in":"query","name":"count","required":false,"schema":{"type":"number"},"description":"A flag to specify if the count of tickets should be returned."},{"in":"header","name":"Authorization","required":true,"schema":{"type":"string"},"description":"Authorization token (Bearer)"}],"responses":{"200":{"description":"Successfully retrieved customer support tickets","content":{"application/json":{}}},"500":{"description":"Failed to retrieve customer support tickets","content":{"application/json":{}}}}}}}}
```

## Create Customer Support Ticket

> This API allows customers to create a support ticket by submitting a category, sub-category, ticket details, message, and optional attachments.

```json
{"openapi":"3.0.1","info":{"title":"Buyer Support Ticket API","version":"1.0.0"},"tags":[],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/api/customer-support-ticket":{"post":{"tags":["Customer Support Ticket"],"summary":"Create Customer Support Ticket","description":"This API allows customers to create a support ticket by submitting a category, sub-category, ticket details, message, and optional attachments.","requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","properties":{"categoryId":{"type":"number","description":"Category ID"},"subCategoryId":{"type":"number","description":"Sub Category ID"},"ticketId":{"type":"number","description":"Ticket ID (optional)"},"subject":{"type":"string","description":"Subject of the ticket"},"description":{"type":"string","description":"Description of the issue"},"message":{"type":"string","description":"Message body for the ticket"},"attachments":{"type":"array","items":{"type":"object","properties":{"fileName":{"type":"string","description":"Name of the attachment file"},"filePath":{"type":"string","description":"Path to the attachment file"}}},"description":"List of file attachments (optional)"}}}}}},"parameters":[{"in":"header","name":"Authorization","required":true,"schema":{"type":"string"},"description":"Authorization token (Bearer)"}],"responses":{"200":{"description":"Successfully created customer support ticket","content":{"application/json":{}}},"500":{"description":"Failed to create customer support ticket","content":{"application/json":{}}}}}}}}
```

## Get Customer Support Ticket Details

> This API retrieves the details of a specific customer support ticket based on the provided ticket ID.

```json
{"openapi":"3.0.1","info":{"title":"Buyer Support Ticket API","version":"1.0.0"},"tags":[],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/api/customer-support-ticket/{id}":{"get":{"tags":["Customer Support Ticket"],"summary":"Get Customer Support Ticket Details","description":"This API retrieves the details of a specific customer support ticket based on the provided ticket ID.","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"number"},"description":"The ID of the customer support ticket."},{"in":"header","name":"Authorization","required":true,"schema":{"type":"string"},"description":"Authorization token (Bearer)"}],"responses":{"200":{"description":"Successfully retrieved customer support ticket details","content":{"application/json":{}}},"500":{"description":"Failed to retrieve customer support ticket","content":{"application/json":{}}}}}}}}
```

## Update Customer Support Ticket Status

> This API updates the status of a specific customer support ticket based on the provided ticket ID.

```json
{"openapi":"3.0.1","info":{"title":"Buyer Support Ticket API","version":"1.0.0"},"tags":[],"servers":[{"url":"http://139.59.67.17/backend/api"},{"url":"https://139.59.67.17/backend/api"}],"paths":{"/api/customer-support-ticket/{id}":{"put":{"tags":["Customer Support Ticket"],"summary":"Update Customer Support Ticket Status","description":"This API updates the status of a specific customer support ticket based on the provided ticket ID.","parameters":[{"in":"path","name":"id","required":true,"schema":{"type":"number"},"description":"The ID of the customer support ticket."},{"in":"body","name":"status","required":true,"schema":{"type":"number"},"description":"The status of the ticket (e.g., open, closed, resolved, etc.)."},{"in":"header","name":"Authorization","required":true,"schema":{"type":"string"},"description":"Authorization token (Bearer)"}],"responses":{"200":{"description":"Successfully updated customer support ticket status","content":{"application/json":{}}},"500":{"description":"Failed to update customer support ticket status","content":{"application/json":{}}}}}}}}
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.spurtcommerce.com/spurtapi/spurtcommerce/store-api/account-settings/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.